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The following Terms and Conditions apply to all transactions on the MakeUp.uk.com web site, please scroll through this section, read them carefully and print a copy for future reference.

Shipping Information:
The packing and delivery services we offer are as follows:

Standard UK Second Class post (aim 4-7 working days) @ £2.95 per order (including the Isle of Man and The Scottish Islands) and Northern Ireland.  Orders are despatched as soon as possible after receipt via Royal Mail's Second Class service, and aim to be delivered within 4-7 working days of despatch subject to stock availability at time of order.

Free Delivery - As per Standard UK, but free for all product orders over £20.00 (including the Isle of Man and The Scottish Islands) and Northern Ireland.  Please note that our free standard delivery offer is not applicable to international orders.

Express UK First Class post (aim 1-3 working days) @ £3.95 per order. 
(including the Isle of Man and The Scottish Islands) and Northern Ireland.  Orders are despatched as soon as possible after receipt via Royal Mail's First Class service, and aim to be delivered within 1-3 working days of despatch subject to stock availability at time of order.

Europe Delivery - We deliver outside of the UK to Europe only and orders are subject to a £7.95 delivery charge.  We do not deliver to the Rest of the World.  Orders are despatched via Royal Mail's International Standard service which is an untracked service.

Orders received during Bank Holidays will be despatched as soon as possible after the Bank Holiday.  Please allow extra time for your order to arrive.

Please note that additional delivery charges will apply for UK and International trade orders.

Please ensure that you select the correct shipping method for your country on the Shopping Basket page.  If the correct shipping method has not been selected and paid for on Europe orders then we reserve the right to hold your order and contact you for payment for the correct delivery charge.  If this is not received within 10 working days then your order will be cancelled and monies paid refunded.

Additional taxes and customs charges are the responsibility of the customer. Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.

Nail Polish
Please note that since the 14th January 2013, due to new prohibitions and restrictions enforced by Royal Mail, we can only send a maximum of 4 bottles of nail polish per order to UK addresses.
Also, to comply with the International Civil Aviation Organisation's Technical Instructions for the Safe Transport of Dangerous Goods by Air, Royal Mail will enforce the existing regulations which prohibit dangerous goods from international servicesand in accordance with these regulations we are unable to despatch nail polish outside of the UK.

Pricing & Availability
All product prices are in £ sterling excluding VAT, as we are not VAT registered, and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Images and colour
Product images are taken from the actual products, however the colour charts featured in our store should be taken as a guide only. Shades are matched as closely as possible but, differences will occur depending upon the type and settings of your monitor or between different monitors. Please note that as colour discrepancies can occur between the product and your monitor this cannot be deemed as a fault.

Order Processing/Confirmation
Please read these Terms and Conditions carefully before you decide to place your order with us. Orders placed by post will be deemed to have accepted our terms and conditions also. Placing an order represents an offer to purchase the products indicated by you and is not binding on us until the order is accepted and despatched by us. If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you that product. We shall not be obliged to complete your order if we cannot verify your payment card details. We will confirm we have received your order by sending an automatically generated email. You will also receive a confirmation of your payment from PayPal which should be retained until your order is complete.

All orders received will be despatched to the shipping address given on your order.  It is your responsibility to ensure that this address is correct as any mistakes cannot be rectified after despatch.

Order Payment
Payment can be made using Visa, Mastercard, Electron, Maestro or Paypal. Payment will be debited to your account before despatch of your purchase.

PayPal – Data Security and Encryption
The security of your information, transactions, and money is the core of our business and our top priority at PayPal.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Non Receipt of Order
Delivery times do vary and depend on the postal service to the destination. The best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. Please also check with neighbours to see if your parcel has been left with them.  An item is not classified as 'lost' by Royal Mail until it has been missing for 15 working days in the UK and 20 working days to Europe.  If you still haven't received them after this time period, please contact us.  If goods are lost or damaged in transit, please let us know promptly.  Any order returned to sender as 'not called for' will be refunded less the cost of the original postage and packing charge.  Should you wish your order to be re-sent prior to any refund, then an additional postage charge of £2.95 will apply for UK orders and £7.95 for Europe.

Cancellation of Orders & Returns
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you as soon as possible after receipt by us. If you wish to cancel BEFORE we have sent goods, please do so by phone and confirm by email at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:-

When you receive your order, as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you have changed your mind and wish to cancel (your right to withdraw) you have 14 days starting the day after you have received the goods and then 14 days to return the ordered products. The goods must be returned unused, unopened and in the same condition as they were originally despatched from MakeUp.uk.com. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us

Please contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods, this will include the cost of any postage already paid at our standard charge as advertised on our website.  The parcel and its contents are your responsibility until they reach us and we strongly recommend that you obtain Proof of Postage, as you will need this to make a claim should your parcel be lost.

If there is a problem with the goods please let us know promptly and we will deal with the matter in accordance with your legal rights.  It is always helpful to know why you have changed your mind and cancelled an order.

Data Privacy
We will not and do not supply any of your details to any third party at all other than in the fulfilment of your order. We are registered under the Data Protection Act 1984 (Registration Number Z9606551). The privacy of your personal information is very important to us. From time to time we may send you e-mail notifications of New arrivals or promotions from MakeUp.uk.com. In all e-mails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. MakeUp.uk.com will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.

It is our responsibility to supply you with goods that meet your consumer rights.  If you have any concerns that we have not met our legal obligations please contact us.

Sales on this web site are governed by English law and you agree to submit to the non exclusive jurisdiction of the English courts. We intend to rely upon these Terms and Conditions.  If you require changes please ask for these to be put in writing, in that way we can avoid any problems surrounding what our business and you, the consumer, is expected to do.


MakeUp.uk.com (C/O ProvenLook)
Meadow Cottage Barns
Groby Lane
Newtown Linford
United Kingdom
Tel - 0116 201 9481

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